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Community Health Needs Assessment

Inland Honored with Patient Satisfaction Award

Date Given: 7/2/2014 12:00:00 AM

Inland Hospital and four other EMHS members have earned recognition for exceptional performance in 2013 from Avatar Solutions, a national organization that measures and compares hospital safety and patient satisfaction based on patient, employee, and physician surveys. These awards show consistent dedication to providing high-quality patient experiences across the EMHS system. Inland received the “Exceeding Patient Expectations” award for the eighth year in a row!

EMHS president and CEO, M. Michelle Hood, FACHE, called the awards a significant recognition of hard work in process redesign and performance improvement.  “I am so proud of what these EMHS hospitals have achieved. In particular, I think it is remarkable that the scoring is dependent on the perspective of not only the patient, – but also the employees and physicians.”

Besides Inland, the other EMHS members receiving 2013 awards from Avatar Solutions include: Eastern Maine Medical Center; Sebasticook Valley Hospital; TAMC; and Blue Hill Memorial Hospital.

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