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Inland receives patient satisfaction award

Date Given: 6/8/2011 12:00:00 AM

For the fifth year in a row, Inland Hospital has received top honors for patient satisfaction by an international survey company. Avatar International awarded Inland with “Exceeding Patient Expectations” on June 29.

In making the announcement, David Medvedeff, PharmD, MBA, CEO of Avatar said, “Exceeding a patient’s expectations reflects an inherent sense of compassion. Inland Hospital has succeeded in its aim to putting the needs of the patient first. I congratulate Inland Hospital for winning Avatar’s Exceeding Patient Expectations Award.”

“The Inland staff has a deep commitment to providing the most respectful, highest quality care possible,” said John Dalton, Inland President/CEO. “Receiving this award, year after year, shows that patients appreciate the care we deliver and that is rewarding.”

Avatar (www.avatar-intl.com), a research and consulting company based in Orlando, FL, specializes in Evidence Based Intelligent Surveys™ and Innovative Strategies™ to transform information into significant quality and efficiency of care improvement for the healthcare industry. In addition to conducting surveys, Avatar also actively engages healthcare providers in process improvement, including training in service quality. Avatar serves healthcare organizations nationally, including small community hospitals, academic medical centers, large regional medical centers, integrated healthcare systems, long-term care and behavioral health organizations. Avatar International can be reached at 1-800-282-8274.