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Community Health Needs Assessment | Financial Assistance

Inland Rated Four Stars in CMS Hospital Quality Program

Release Date: 07/29/2016

Inland Hospital is pleased to announce that it has earned a four-star rating from the Centers for Medicare and Medicaid Services (CMS) in its new “Star” quality rating system just released.  The star program scores overall hospital quality and is published on the CMS Hospital Compare website. The website has always provided hospital quality data, but now it will score seven areas of care into one star rating with five-stars as the best. The goal is to offer consumers easier methods to evaluate healthcare services. Inland supports these efforts as part of our continuing practice of transparency with the community we serve.
Quality is a daily journey
Inland President and CEO, John Dalton noted, “Of course, five-stars is our goal - and I have confidence we’ll get there. Quality is an ongoing journey and I’m proud of our team throughout the organization because I know they strive every minute of every day to provide the best care and patient experience possible. Our providers and staff are committed to continuously improve every aspect of the care we deliver. ” Dalton added, “I am reminded every day that achievements like this only occur when providers and staff work together toward excellent care and service.”
Where does Inland rate in the nation?
Of the 3,662 hospitals nationwide that CMS rated, only 2% (102 hospitals) rated five-stars. Inland is among 20% (934 hospitals) that rated four-stars. 39% (1770 hospitals) rated three-stars; 16% (723) rated two-stars, and 3% (133) rated one-star. 
What CMS assesses for the rating
CMS assesses seven areas of care and 64 quality measures for the overall star rating including: 30-day mortality rates, safety, 30-day unplanned readmission rates, patient satisfaction with their experience, effectiveness of care, timeliness of care, and efficient use of medical imaging.
Inland proud to be in top 25% of hospitals
“Inland is proud to be in the top 25% of hospitals nationwide, and we know we will continue to improve,” says Connie Barrett, Inland’s Vice President of Quality. “Like all hospitals, assessing our care and outcomes is something we do with every patient. We don’t wait for government ratings to be released - we look at this constantly because it helps us become better every day.”
One example Barrett points to is the work the hospital inpatient staff and physician practices are doing to reduce readmissions. “Patients at high-risk of readmission are scheduled for follow-up with their physician within 48 business hours of discharge so their progress can be assessed sooner. In addition, care managers are now part of the patient-care team in the practices and they are regularly working with high-risk patients to help them get the care and resource support they need to stay healthy.”
Learn more
Learn more about the CMS Star rating system by visiting www.medicare.gov/hospitalcompare.
About Inland Hospital
Inland is a member of EMHS, an integrated health delivery system serving the state of Maine. Inland is committed to the Greater Waterville area with medical providers and staff who believe in putting the patient first in every way.
At the heart of the organization is its community hospital on Kennedy Memorial Drive in Waterville. Inland’s caring culture and high quality care extends into many neighborhoods in the community at 18 primary and specialty care physician practices. Lakewood, a 105-bed continuing care center on the Inland campus is also part of the Inland family, and recently received a 5-star rating in CMS’ Nursing Home Star program.
While Inland is well known locally for its warm and caring customer service and strong patient satisfaction, the community hospital’s reputation for quality excellence is growing as evidenced by recent national and state recognitions: Five-time recipient of Top Rural Hospital award from Leapfrog Group, a national quality watchdog organization; Straight As in Leapfrog’s Hospital Safety Score since the program was established in 2012; Recipient of the Women’s Choice award as one of America’s Best Hospitals for Obstetrics and Orthopedics; primary and specialty practices recognition from the National Committee for Quality Assurance; and honored nine years in a row for Exceeding Patient Expectations by Avatar, an international patient survey company.
For more information about Inland and EMHS, visit www.inlandhospital.org.