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Community Health Needs Assessment

Patient Experience

We at Inland Hospital care about what our patients think and are committed to improving their experience while in our hospital.
To measure how well we are doing, we use a standardized survey known as the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as the CAHPS® Hospital Survey or Hospital CAHPS®, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. A partnership of public and private organizations led by the Federal government, specifically the Centers for Medicare & Medicaid Services (CMS)and the Agency for Healthcare Research and Quality (AHRQ), created HCAHPS (pronounced "H-caps") to publicly report the patient’s perspective of hospital care. The HCAHPS results posted on Hospital Compare allow consumers to make fair and objective comparisons between hospitals and with state and national averages on important measures of patients' perspectives of care.
  • The survey asks a random sample of recently discharged adult patients to give feedback about topics such as how well nurses and doctors communicated, how responsive hospital staff were to patient needs, how well the hospital managed patients' pain, and the cleanliness and quietness of the hospital environment. Patients are the best sources of information on these topics.

To see how  patients rate Inland Hospital click on the link to see what is posted on Hospital Compare.

Patient Experience Measures
( Higher is Better )

Performance Total
Performance Target
Graph & Details